Real people behind your book. Native English and Spanish, on phone, chat, or email, on the nights your games run late. Most agents hear back in about 10 to 15 minutes.
With PrimeTime, support isn't a paid tier or an extra. It comes inside the $7 per active player core rate and covers both sides of your book: you as the agent, and the players betting with you.
Limits, lines, grading questions, reports. You talk to the same people over time, and they already know how your book is set up before you say a word.
Login trouble, bet slip questions, "did my ticket grade?" Your players reach the desk directly, so those 1 a.m. calls stop landing on you.
Moving your players over from another provider is one of the most common jobs the desk handles. Your rep sets it up and runs the switch with you.
Late West Coast games, big fight cards, the Super Bowl. The desk is built around the betting calendar, because that's when the questions come in.
Support is staffed by reps who work in English and Spanish, not a translation layer bolted on top. For a book spanning the U.S. and Latin America, that is the difference between a player explaining a problem in the language they think in, using the betting terms they actually use, and waiting on someone to interpret it. Either language, same desk, same quality.
Yes. Support for you and for your players comes inside the $7 per active player, per week core rate. There is no separate support tier and no extra charge.
The desk runs 24/7, including nights, weekends, and every game day. Support follows the betting calendar rather than office hours.
Most agents hear back in about 10 to 15 minutes by phone, chat, or email. Simple questions are usually settled in the same conversation.
Both. Players reach the desk directly for logins, bet slips, and grading questions, in English or Spanish, so player problems stop routing through you.
Native. The same team works in both languages. Your players talk to a real bilingual rep rather than a script run through a translator.
In a pay per head setup, the provider runs the platform and the support desk: player help, line and grading questions, and agent tools. With PrimeTime, all of that is billed inside the weekly per player rate.
A short, no-obligation walkthrough of the real sportsbook and casino, with pricing mapped to your book. No pressure, no script.
Or call 1.800.427.0073 and someone who knows the platform picks up.